Privacy Policy – y789

y789 ("we", "us", "our") operates the online entertainment platform available at y789.win, offering sports betting, live casino games, slot machines, crash games and arcade fishing titles to adult users in Pakistan and other permitted jurisdictions. This Privacy Policy describes how y789 collects, processes, stores and protects the personal data of its users ("you", "your") in connection with your use of the Platform.

We are committed to handling your personal information responsibly and in compliance with applicable data protection principles. We do not sell your data, and we do not share it with third-party advertisers. This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

y789 collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, and copies of identity documentation provided during account verification.
• Contact Data: Pakistani mobile number (03XX format), email address, and residential address where required for verification.
• Account Data: Username, account preferences, login history, session timestamps and language settings.
• Financial Data: Payment method details including JazzCash and Easypaisa mobile wallet numbers, bank account numbers (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit and withdrawal records denominated in PKR.
• Transaction Data: Details of bets placed, games played, wager amounts, win/loss records and bonus utilisation history.
• Technical Data: IP address, device type, operating system, browser type, and referring URL collected automatically when you access the Platform.
• Communications Data: Records of your correspondence with y789 customer support, including live chat transcripts and email exchanges.
• Responsible Gaming Data: Records of any deposit limits, self-exclusion requests, cool-off periods, or responsible gaming tool activations on your account.

y789 uses the personal data we collect for the following purposes:

• To create, maintain and administer your y789 account, including processing your y789 login authentication.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa and supported bank transfer methods.
• To verify your identity and age (18+) in accordance with our eligibility requirements.
• To deliver the games, betting markets and services you request on the Platform.
• To calculate, award and manage bonuses, promotions and loyalty rewards.
• To detect and prevent fraud, money laundering, collusion and other prohibited conduct.
• To provide customer support and respond to your enquiries.
• To send you service-related communications such as account security alerts and transaction confirmations.
• To comply with legal and regulatory obligations applicable to y789.
• To administer responsible gaming tools, including monitoring for signs of problem gambling behaviour.
• To improve the Platform through aggregated, anonymised analytics (no individual profiling).

y789 does not use your personal data to build advertising profiles, and we do not share your data with social media networks or third-party ad platforms.

y789 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management, game delivery and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering obligations and responsible gaming requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent (for example, optional marketing communications), you may withdraw that consent at any time by contacting support.

y789 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) solely to process your PKR transactions.
• Game providers: Game session data (not personal identity data) may be shared with our licensed game software providers to deliver and audit game outcomes.
• Identity verification services: Identity and age verification data may be shared with third-party KYC providers to fulfil our verification obligations.
• Legal and regulatory authorities: We will disclose your data to competent authorities if required to do so by law, court order, or regulatory direction.
• Fraud prevention agencies: Where we suspect fraudulent or illegal activity, we may share relevant data with fraud prevention bodies.

All third parties with whom y789 shares data are contractually required to handle it securely and to use it only for the specified purpose.

y789 handles payment data — including JazzCash mobile wallet numbers, Easypaisa account details, and bank account information — with particular care. Payment credentials are transmitted exclusively over SSL-encrypted connections. y789 does not store full payment credentials on its own servers; sensitive payment data is handled by our PCI-compliant payment processing partners.

All financial transactions on y789 are conducted in Pakistani Rupees (PKR). Transaction records are retained for the periods required by applicable financial regulations.

y789 uses essential cookies and similar technologies to operate the Platform. These include:

• Session cookies: Required to maintain your logged-in y789 session and remember your account preferences during a visit.
• Security cookies: Used to detect unusual login activity and protect against session hijacking.
• Analytics cookies: Anonymised, aggregated data used to understand how players navigate the Platform. This data cannot be used to identify individual users.

y789 does not use third-party advertising cookies. You can configure your browser to reject non-essential cookies; however, doing so may affect the functionality of the y789 login and game pages.

y789 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or legitimate operational need. Specifically:

• Account and identity data is retained for the duration of your account plus a minimum of five (5) years following account closure, as required for anti-money laundering compliance.
• Transaction and betting records are retained for a minimum of five (5) years.
• Customer support communications are retained for two (2) years.
• Technical log data (IP address, session data) is retained for up to twelve (12) months.

Where data is no longer required, it is securely deleted or irreversibly anonymised.

Subject to applicable law, you have the following rights in relation to your personal data held by y789:

• Right of access: You may request a copy of the personal data y789 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact y789 support at [email protected]. We will respond within 30 days. Identity verification may be required before we can action your request.

y789 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered on y789, the account will be immediately closed and all associated data deleted, except where retention is required by law. If you believe a minor has accessed y789, please contact us immediately at [email protected].

y789 employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption on all data transmissions between your device and y789 servers.
• Two-factor authentication (2FA) available for all y789 accounts.
• Encrypted storage of sensitive account credentials — passwords are hashed and salted and never stored in plaintext.
• Regular security audits and penetration testing of the Platform infrastructure.
• Strict access controls ensuring that only authorised y789 personnel can access personal data, on a need-to-know basis.
• Incident response procedures to detect, report and respond to personal data breaches.

While y789 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own y789 login credentials.

y789 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. Where changes are significant, we will notify registered users via their registered mobile number or email address. Your continued use of y789 after any such update constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern related to your y789 account, please contact our team: